TERMS OF SERVICE

Last Updated: September 4, 2026

These Terms of Service ("Terms") govern your access to and use of this website, mobile application, booking platform, API, white-label solution, agent portal, dashboard, booking engine, and any related products, services, interfaces, or technologies (collectively, the "Platform").

The Platform facilitates access to travel-related products and services supplied by independent third-party vendors, suppliers, operators, distributors, wholesalers, and partners.

The Platform may provide services to individual travelers as well as business customers, including travel agencies, resellers, corporate clients, affiliates, sub-agents, wholesalers, and other B2B partners.

By accessing the Platform, creating an account, making a Booking, using a B2B Service, or otherwise using the Platform, you confirm that you have read, understood, and agreed to these Terms.

If you do not agree to these Terms, you must not use the Platform.

1. DEFINITIONS

For purposes of these Terms:

"Platform" means the website, application, booking system, API, white-label solution, dashboard, portal, technology, and related services through which Travel Services are displayed, searched, compared, distributed, reserved, or purchased.

"We," "Us," or "Our" means the operator of the Platform.

"User" means any person or entity that accesses or uses the Platform.

"Traveler" means an individual who uses or receives a Travel Service.

"Customer" means a person or entity making or paying for a Booking.

"Booking" means a reservation, order, ticket, rental, purchase, or other confirmed or requested transaction for a Travel Service.

"Travel Service" means any travel-related product or service offered or distributed through the Platform, including accommodation, flights, tours, activities, attractions, experiences, car rentals, transfers, transportation, packages, and related services.

"Travel Provider" means any independent third party involved in supplying, distributing, operating, arranging, or fulfilling a Travel Service.

A Travel Provider may include:

  • hotels;

  • resorts;

  • apartment operators;

  • airlines;

  • air-ticket consolidators;

  • global distribution systems;

  • bed banks;

  • wholesalers;

  • destination management companies;

  • tour operators;

  • attraction providers;

  • car rental companies;

  • transfer providers;

  • transportation companies;

  • travel agencies;

  • aggregators;

  • channel managers;

  • distribution partners; and

  • other travel suppliers or vendors.

"Vendor," "Supplier," or "Partner" means a Travel Provider or another authorized third party supplying products, services, inventory, content, technology, or distribution services to or through the Platform.

"Supplier Rules" means the conditions, restrictions, policies, fare rules, cancellation rules, house rules, rental terms, conditions of carriage, and other requirements imposed by a Travel Provider.

"B2B Partner" means a business using the Platform for professional, commercial, agency, resale, corporate, wholesale, affiliate, white-label, API, or distribution purposes.

2. ROLE OF THE PLATFORM

The Platform operates as an online travel marketplace, booking, technology, and distribution platform.

Travel Services made available through the Platform are generally supplied, operated, or fulfilled by independent Travel Providers.

Unless expressly stated otherwise, we do not own, operate, manage, control, or directly provide the underlying:

  • hotels;

  • accommodation properties;

  • aircraft;

  • airlines;

  • rental vehicles;

  • tours;

  • attractions;

  • transportation services; or

  • other Travel Services.

Depending on the transaction, the Platform may act as:

  • an intermediary;

  • booking facilitator;

  • distributor;

  • reseller;

  • marketplace operator;

  • technology provider;

  • payment collection agent;

  • authorized sales channel; or

  • service facilitator.

The precise role of the Platform may vary according to the Travel Service, supplier arrangement, Booking type, jurisdiction, and B2B relationship.

The Travel Provider remains responsible for the actual provision and fulfillment of the Travel Service unless otherwise expressly stated.

3. THIRD-PARTY TRAVEL PROVIDERS

Travel Services may be supplied directly by the service provider or indirectly through another supplier or distribution partner.

For example:

  • hotel inventory may be received from a hotel, wholesaler, bed bank, channel manager, or distributor;

  • flight inventory may be received from an airline, GDS, consolidator, or ticketing supplier;

  • tours may be received from a local operator or activity aggregator;

  • car rentals may be received directly from a rental company or through a distribution partner.

The entity supplying inventory to the Platform may therefore be different from the entity physically delivering the Travel Service.

4. SUPPLIER RULES

Each Booking may be subject to additional Supplier Rules.

These may include:

  • cancellation policies;

  • refund conditions;

  • amendment fees;

  • check-in requirements;

  • baggage allowances;

  • airline conditions of carriage;

  • fare rules;

  • driver requirements;

  • insurance requirements;

  • deposits;

  • fuel policies;

  • hotel house rules;

  • age restrictions;

  • tour participation rules;

  • identification requirements;

  • no-show rules; and

  • other Travel Provider requirements.

You are responsible for reviewing the applicable Supplier Rules before confirming a Booking.

By making a Booking, you agree to comply with those rules.

5. ELIGIBILITY

You must be at least 18 years old, or the legal age of majority applicable in your jurisdiction, to enter into a Booking or B2B agreement through the Platform.

By using the Platform, you represent that:

  • you have legal capacity to enter into binding agreements;

  • all information you provide is accurate;

  • you will use the Platform lawfully;

  • you will comply with these Terms;

  • you will comply with Supplier Rules; and

  • you are authorized to make Bookings on behalf of any Travelers included in the Booking.

6. USER ACCOUNTS

Certain services may require an account.

You are responsible for:

  • maintaining the confidentiality of your credentials;

  • controlling access to your account;

  • ensuring your account information is accurate;

  • preventing unauthorized use; and

  • notifying us of suspected unauthorized access.

You must not share credentials with unauthorized persons.

We may restrict or suspend accounts where we reasonably suspect:

  • fraud;

  • security risks;

  • unauthorized use;

  • payment abuse;

  • unlawful activity; or

  • violations of these Terms.

7. BOOKINGS

Submitting a Booking request does not necessarily mean that the Travel Service has been confirmed.

A Booking is confirmed only when confirmation is issued by the Platform or relevant Travel Provider.

Some Bookings may require additional supplier approval.

You must review your Booking Confirmation carefully.

You are responsible for ensuring that all information is correct, including:

  • Traveler names;

  • travel dates;

  • destinations;

  • passport details;

  • room selections;

  • flight details;

  • vehicle details;

  • age information; and

  • other booking information.

Incorrect information may result in additional charges or cancellation.

8. PRICES

Prices displayed through the Platform are based on information supplied by Travel Providers, distributors, or third-party systems.

Prices may change until a Booking is confirmed.

Prices may include or exclude certain:

  • taxes;

  • tourism fees;

  • city taxes;

  • resort fees;

  • airport fees;

  • baggage charges;

  • service fees;

  • payment charges;

  • insurance;

  • deposits;

  • optional extras; and

  • local charges.

The final amount payable will be displayed where reasonably practicable during the booking process.

9. CURRENCY AND EXCHANGE RATES

The Platform may display prices in multiple currencies.

Displayed conversions may be estimates.

The actual amount charged may depend on:

  • the processing currency;

  • card issuer;

  • bank;

  • payment processor;

  • Travel Provider;

  • exchange rate; and

  • transaction date.

Your bank may impose additional currency or international transaction charges.

10. PAYMENTS

Payments may be:

  • collected by the Platform;

  • collected by a payment processor;

  • collected by the Travel Provider;

  • partially prepaid;

  • paid at destination;

  • charged later; or

  • settled through an approved B2B account.

By providing payment information, you authorize the applicable party to process the payment.

You confirm that you are authorized to use the payment method provided.

11. PAYMENT VERIFICATION

Transactions may be subject to:

  • fraud checks;

  • identity verification;

  • payment authentication;

  • security screening; and

  • payment authorization.

Additional documentation may be requested where reasonably required.

Failure to provide verification may result in cancellation or rejection of the Booking.

12. CANCELLATIONS

Cancellation conditions depend on the selected Travel Service.

A Booking may be:

  • fully refundable;

  • partially refundable;

  • non-refundable;

  • cancellable until a specified deadline;

  • cancellable with penalties; or

  • non-cancellable.

You must review the applicable policy before completing the Booking.

13. CHANGES AND AMENDMENTS

Booking changes may be subject to:

  • supplier approval;

  • availability;

  • fare differences;

  • penalties;

  • amendment fees;

  • service fees; and

  • other Supplier Rules.

Not all Bookings can be changed.

14. REFUNDS

Refund eligibility is determined by the applicable Booking terms, Supplier Rules, and mandatory law.

Where a refund depends on authorization or funds from a Travel Provider, processing may depend on receiving those funds.

Refunds are generally returned to the original payment method.

Processing times may vary depending on banks, payment processors, and Travel Providers.

15. NO-SHOWS

Failure to use a Travel Service may be treated as a no-show.

Examples include:

  • failure to check into a hotel;

  • missing a flight;

  • failure to collect a rental vehicle;

  • missing a tour;

  • failing to attend a transfer.

A no-show may result in loss of some or all amounts paid.

16. HOTEL AND ACCOMMODATION SERVICES

Accommodation services may include:

  • hotels;

  • apartments;

  • resorts;

  • villas;

  • hostels;

  • guest houses;

  • serviced apartments; and

  • other accommodation.

Property information may be supplied by Travel Providers or distribution partners.

The accommodation provider is responsible for the actual accommodation service.

17. HOTEL CHECK-IN

Hotels may require:

  • passport;

  • government-issued identification;

  • payment card;

  • security deposit;

  • local taxes;

  • proof of Booking; or

  • other documentation.

Failure to meet hotel requirements may result in refusal of accommodation.

18. OCCUPANCY

Maximum room occupancy is determined by the accommodation provider.

Additional adults, children, infants, cribs, or extra beds may incur extra charges.

19. SPECIAL HOTEL REQUESTS

Requests such as:

  • connecting rooms;

  • preferred floors;

  • smoking or non-smoking rooms;

  • bed preferences;

  • early check-in;

  • late check-out; or

  • specific room locations

are subject to availability unless specifically confirmed.

20. HOTEL RATINGS

Hotel ratings may be assigned by:

  • government authorities;

  • tourism organizations;

  • Travel Providers;

  • independent organizations; or

  • third-party rating systems.

Standards may differ by country.

21. FLIGHT SERVICES

Flights are provided by independent airlines.

Flights are subject to:

  • airline fare rules;

  • conditions of carriage;

  • baggage rules;

  • ticket restrictions;

  • airport requirements; and

  • applicable aviation regulations.

22. FLIGHT TICKETING

A flight Booking may require ticket issuance after reservation.

A flight is not necessarily ticketed immediately when the Booking request is submitted.

Airfare may change before ticket issuance where permitted.

23. AIRLINE SCHEDULE CHANGES

Airlines may change:

  • departure times;

  • arrival times;

  • airports;

  • terminals;

  • aircraft;

  • flight numbers; or

  • routes.

The airline is responsible for flight operation and schedule changes.

24. BAGGAGE

Baggage allowance depends on:

  • airline;

  • fare type;

  • route;

  • cabin;

  • ticket conditions; and

  • operating carrier.

Checked baggage may not be included unless specifically stated.

25. CONNECTING FLIGHTS

Some itineraries may involve separate tickets.

Where separate tickets are used, the traveler may be responsible for:

  • baggage collection and re-check;

  • visa requirements;

  • transit requirements;

  • airport transfers; and

  • missed onward connections.

26. PASSPORTS AND VISAS

Travelers are responsible for obtaining all required:

  • passports;

  • visas;

  • transit visas;

  • entry permits;

  • residence permits;

  • health certificates;

  • vaccination documents; and

  • other travel documents.

The Platform does not guarantee entry into any country.

27. CAR RENTALS

Car rental services are provided by independent rental companies.

The primary driver may be required to provide:

  • driver's license;

  • international driving permit;

  • passport;

  • payment card;

  • deposit;

  • rental voucher; and

  • other documentation.

28. DRIVER REQUIREMENTS

Rental companies may impose:

  • minimum age;

  • maximum age;

  • young-driver fees;

  • senior-driver fees;

  • license validity requirements; and

  • driving experience requirements.

29. CAR RENTAL DEPOSITS

A rental company may require a security deposit or card authorization.

Deposit requirements may depend on:

  • rental company;

  • destination;

  • vehicle category;

  • insurance coverage; and

  • rental duration.

30. CAR RENTAL INSURANCE

Insurance coverage depends on the selected rental conditions.

You should review:

  • excess;

  • deductible;

  • exclusions;

  • collision coverage;

  • theft protection; and

  • optional insurance.

31. FUEL, MILEAGE, AND VEHICLE USE

Car rentals may be subject to:

  • fuel policies;

  • mileage limits;

  • border restrictions;

  • additional-driver rules;

  • toll charges;

  • traffic fines;

  • parking charges;

  • cleaning fees; and

  • damage charges.

32. TOURS AND ACTIVITIES

Tours and activities may include:

  • sightseeing;

  • excursions;

  • attractions;

  • tickets;

  • entertainment;

  • experiences;

  • guided tours;

  • events; and

  • recreational activities.

33. ACTIVITY REQUIREMENTS

Participation may be subject to:

  • age restrictions;

  • height restrictions;

  • fitness requirements;

  • clothing requirements;

  • safety rules;

  • health restrictions;

  • waivers; and

  • meeting-point requirements.

34. TOUR ARRIVAL TIMES

Travelers must arrive at the specified meeting point on time.

Late arrival may be treated as a no-show.

35. TRANSFERS AND TRANSPORTATION

Transfer and transportation services may include:

  • airport transfers;

  • private drivers;

  • shuttle services;

  • buses;

  • taxis;

  • chauffeur services; and

  • other transport.

Travelers must comply with supplier instructions regarding pickup locations and times.

36. SPECIAL REQUESTS

Special requests are generally subject to availability.

Examples include:

  • accessibility assistance;

  • dietary requirements;

  • child seats;

  • special baggage;

  • wheelchairs;

  • room preferences; and

  • transportation assistance.

Unless specifically confirmed, special requests are not guaranteed.

37. TRAVEL INSURANCE

Travel insurance may be offered separately.

Unless specifically stated, travel insurance is not automatically included.

Travelers should consider suitable insurance for:

  • cancellations;

  • medical emergencies;

  • accidents;

  • baggage;

  • travel delays; and

  • other travel risks.

38. SUPPLIER INFORMATION

Travel Providers may supply:

  • prices;

  • descriptions;

  • photographs;

  • facilities;

  • room details;

  • schedules;

  • policies;

  • availability;

  • cancellation terms; and

  • other content.

Travel Providers are responsible for the information they provide.

39. SUPPLIER CONTENT ERRORS

We make reasonable efforts to display supplier information accurately.

However, supplier content may occasionally contain:

  • outdated information;

  • incorrect descriptions;

  • incorrect pricing;

  • availability errors; or

  • technical errors.

Obvious errors may be corrected where permitted by law.

40. SEARCH RESULTS

Search results may be ranked based on factors including:

  • price;

  • popularity;

  • availability;

  • relevance;

  • customer reviews;

  • location;

  • booking performance;

  • commercial arrangements; and

  • promotional arrangements.

The first result is not necessarily the cheapest option.

41. REVIEWS AND USER CONTENT

Users may submit:

  • ratings;

  • reviews;

  • photographs;

  • comments; and

  • other content.

Users must not submit unlawful, misleading, fraudulent, defamatory, harmful, or infringing content.

42. INTELLECTUAL PROPERTY

Platform software, design, branding, databases, interfaces, and proprietary content are protected by intellectual property laws.

Unauthorized reproduction, redistribution, scraping, resale, or commercial exploitation is prohibited.

43. PROHIBITED USE

You must not:

  • create fraudulent Bookings;

  • misuse payment methods;

  • scrape Platform data without authorization;

  • interfere with Platform systems;

  • attempt unauthorized access;

  • manipulate prices;

  • abuse promotions;

  • create speculative Bookings;

  • impersonate others; or

  • use the Platform unlawfully.

44. FRAUD PREVENTION

We may investigate suspicious transactions.

We may restrict or cancel transactions reasonably suspected of being:

  • fraudulent;

  • unauthorized;

  • unlawful;

  • abusive; or

  • harmful to Platform security.

45. CHARGEBACKS

Users should contact customer support before initiating payment disputes where possible.

Fraudulent or abusive chargebacks may result in restrictions or recovery actions where permitted by law.

46. THIRD-PARTY LINKS

The Platform may contain links or integrations involving third-party:

  • websites;

  • payment systems;

  • maps;

  • insurance providers;

  • technology providers; and

  • other services.

Third-party services are subject to their own terms.

47. PLATFORM AVAILABILITY

We do not guarantee uninterrupted availability.

The Platform may be affected by:

  • maintenance;

  • upgrades;

  • supplier outages;

  • network failures;

  • cyber incidents;

  • technical failures; or

  • force majeure events.

48. OBVIOUS PRICING ERRORS

An obviously incorrect price caused by a system, supplier, currency, or data-entry error may be corrected.

Where legally permitted, a Booking based on a clear and obvious pricing error may be cancelled and payments refunded.

49. TRAVEL PROVIDER RESPONSIBILITY

Travel Providers are independent businesses.

The Travel Provider is generally responsible for:

  • providing the Travel Service;

  • service quality;

  • safety;

  • operational performance;

  • regulatory compliance; and

  • fulfillment of its Supplier Rules.

50. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, the Platform is not responsible for indirect, incidental, consequential, exemplary, or special losses arising from use of the Platform or independent Travel Providers.

Nothing in these Terms excludes liability that cannot legally be excluded.

Mandatory consumer rights remain unaffected.

51. EVENTS BEYOND REASONABLE CONTROL

Travel Services may be affected by events outside reasonable control, including:

  • extreme weather;

  • natural disasters;

  • war;

  • terrorism;

  • civil unrest;

  • epidemics;

  • pandemics;

  • government actions;

  • border closures;

  • airport closures;

  • strikes;

  • transportation disruption;

  • internet outages;

  • utility failures; and

  • other extraordinary events.

Refund or rebooking rights depend on applicable law and Supplier Rules.

52. PRIVACY

Personal information is handled according to the applicable Privacy Policy.

Information may be shared as necessary with:

  • Travel Providers;

  • payment processors;

  • distribution partners;

  • technology providers;

  • support providers; and

  • competent authorities.

53. ELECTRONIC COMMUNICATIONS

Users agree to receive Booking-related communications electronically.

These may include:

  • confirmations;

  • itineraries;

  • invoices;

  • payment notices;

  • schedule changes;

  • cancellations;

  • support messages; and

  • security notices.

54. CUSTOMER SUPPORT

Users should provide relevant Booking details when contacting support.

We may communicate with Travel Providers on behalf of Travelers or B2B Partners where appropriate.

Providing assistance does not transfer responsibility for the underlying Travel Service to the Platform.

55. PROMOTIONS

Promotional offers may be subject to additional conditions.

Promotions may:

  • expire;

  • have usage limits;

  • apply only to selected services;

  • be non-transferable; or

  • be restricted by market or account.

Fraudulent promotional use is prohibited.

56. TAXES

Travel Services may be subject to:

  • VAT;

  • sales tax;

  • tourism tax;

  • city tax;

  • occupancy tax;

  • airport tax; and

  • other government charges.

Certain taxes may be payable directly to Travel Providers or authorities.

57. B2B SERVICES

The Platform may offer services to professional business customers.

B2B Partners may include:

  • travel agencies;

  • tour operators;

  • corporate customers;

  • wholesalers;

  • DMCs;

  • affiliates;

  • resellers;

  • sub-agents;

  • white-label partners;

  • API partners;

  • technology partners; and

  • other authorized businesses.

58. B2B ACCOUNT APPROVAL

B2B access may require registration and approval.

A B2B Partner represents that:

  • it is legally authorized to conduct business;

  • its information is accurate;

  • authorized representatives act on its behalf;

  • it has all required business licenses;

  • it will comply with applicable laws; and

  • it will use the Platform only for legitimate commercial purposes.

59. B2B BOOKINGS FOR TRAVELERS

B2B Partners may make Bookings for customers, employees, passengers, guests, or other Travelers.

The B2B Partner is responsible for:

  • obtaining authorization from the Traveler;

  • submitting correct information;

  • informing Travelers of Booking terms;

  • explaining cancellation conditions;

  • providing vouchers and confirmations;

  • communicating Supplier Rules; and

  • obtaining legally required privacy consent.

60. B2B RATES

B2B rates may include:

  • wholesale rates;

  • net rates;

  • commissionable rates;

  • package rates;

  • negotiated rates;

  • promotional rates;

  • corporate rates;

  • confidential rates; and

  • special distribution rates.

Such rates may differ from public retail rates.

61. RATE RESTRICTIONS

Rates may be subject to restrictions based on:

  • nationality;

  • residency;

  • market;

  • distribution channel;

  • package requirements;

  • customer type;

  • currency;

  • country;

  • sales territory; or

  • booking source.

B2B Partners must comply with applicable restrictions.

62. CONFIDENTIAL RATES

Rates identified as:

  • confidential;

  • wholesale;

  • net;

  • B2B-only;

  • package-only; or

  • restricted

must not be publicly disclosed where prohibited.

Unauthorized publication may result in account suspension or termination.

63. B2B MARKUPS

Where permitted, B2B Partners may apply authorized markups.

B2B Partners are responsible for ensuring that markups comply with applicable law and contractual restrictions.

64. B2B COMMISSIONS

Commission arrangements may vary.

Commission payments may depend on:

  • Booking completion;

  • cancellation status;

  • payment collection;

  • supplier settlement;

  • agreed commission percentages; and

  • commercial agreements.

65. SERVICE FEES

The Platform or B2B Partner may charge service or transaction fees where permitted and disclosed.

66. B2B PAYMENTS

B2B payment methods may include:

  • credit cards;

  • bank transfers;

  • virtual cards;

  • prepaid balances;

  • wallets;

  • deposits;

  • approved credit facilities; and

  • other payment methods.

67. CREDIT FACILITIES

Approved B2B Partners may receive credit facilities.

Credit limits may be:

  • increased;

  • decreased;

  • suspended; or

  • withdrawn

based on payment history, financial risk, contractual conditions, or other reasonable business considerations.

68. OVERDUE PAYMENTS

B2B Partners must pay invoices and outstanding balances by the applicable due date.

Overdue balances may result in:

  • suspension of Booking access;

  • reduction of credit;

  • cancellation of unpaid Bookings where permitted;

  • collection action; or

  • account termination.

69. B2B REFUNDS

B2B refunds are subject to Booking conditions and supplier approval where applicable.

Refunds may be returned to:

  • original payment method;

  • B2B wallet;

  • account balance;

  • credit account; or

  • another agreed settlement method.

70. B2B VOUCHERS

B2B Partners are responsible for providing Travelers with correct vouchers and confirmations.

B2B Partners must not alter documentation in a misleading way.

71. B2B RESELLING

Authorized B2B Partners may resell Travel Services subject to their agreement and applicable Supplier Rules.

Unauthorized redistribution is prohibited.

72. SUB-AGENTS

Use of sub-agents may require authorization.

Where authorized, the primary B2B Partner remains responsible for compliance by downstream agents.

73. API SERVICES

The Platform may provide APIs allowing authorized B2B Partners to:

  • search inventory;

  • retrieve rates;

  • check availability;

  • create Bookings;

  • retrieve Bookings;

  • amend Bookings;

  • cancel Bookings; and

  • access related services.

74. API SECURITY

API credentials must be kept confidential.

B2B Partners must not share:

  • API keys;

  • passwords;

  • access tokens;

  • private credentials; or

  • authentication data

with unauthorized parties.

75. API RATE LIMITS

API access may be subject to:

  • query limits;

  • rate limits;

  • transaction limits;

  • technical restrictions;

  • security controls; and

  • fair-use policies.

76. API AVAILABILITY

We do not guarantee uninterrupted API access.

We may conduct maintenance, upgrades, or security changes.

77. WHITE-LABEL SERVICES

Authorized B2B Partners may use white-label solutions to offer Travel Services through their own:

  • brands;

  • domains;

  • websites;

  • applications; or

  • customer interfaces.

78. WHITE-LABEL RESPONSIBILITY

Unless expressly agreed otherwise, the B2B Partner remains responsible for:

  • its branding;

  • marketing;

  • customer communications;

  • legal notices;

  • customer relationships; and

  • regulatory compliance.

Providing white-label technology does not make the B2B Partner the underlying Travel Provider.

79. DOWNSTREAM DISTRIBUTION

A B2B Partner may not redistribute inventory to third parties unless authorized.

Unauthorized redistribution may result in suspension or termination.

80. SUPPLIER INVENTORY

Inventory may originate from multiple sources.

Availability displayed during search is not guaranteed until confirmation.

81. INVENTORY SYNCHRONIZATION

Availability may change because of:

  • simultaneous Bookings;

  • supplier system delays;

  • connectivity issues;

  • channel synchronization;

  • supplier updates; or

  • technical errors.

82. FAILED CONFIRMATIONS

If a requested Travel Service cannot be confirmed, reasonable efforts may be made to:

  • offer alternatives;

  • rebook;

  • cancel the request; or

  • refund amounts collected for the unconfirmed service.

83. SUPPLIER CHANGES

Travel Providers may modify a Travel Service.

Examples include:

  • hotel relocation;

  • room changes;

  • flight schedule changes;

  • vehicle substitutions;

  • tour changes;

  • attraction closures; and

  • transfer changes.

84. COMMERCIAL RELATIONSHIPS

Nothing in these Terms creates:

  • employment;

  • legal partnership;

  • joint venture;

  • franchise;

  • fiduciary relationship; or

  • agency relationship

unless expressly established by written agreement.

The term "Partner" is used for commercial convenience.

85. B2B CUSTOMER SUPPORT

B2B Partners may receive dedicated support.

Support may include assistance with:

  • Bookings;

  • cancellations;

  • amendments;

  • supplier communication;

  • payment issues; and

  • technical integration.

86. B2B PERSONAL DATA

B2B Partners must have a lawful basis for submitting Traveler personal data.

They must comply with applicable privacy and data protection laws.

87. B2B FRAUD

We may investigate suspected:

  • payment fraud;

  • account abuse;

  • false Bookings;

  • unauthorized resale;

  • rate misuse;

  • credential sharing;

  • chargeback abuse;

  • API abuse; and

  • system manipulation.

88. B2B TAX RESPONSIBILITIES

B2B Partners are responsible for their own:

  • taxes;

  • invoicing;

  • accounting;

  • licensing;

  • registrations;

  • regulatory requirements; and

  • consumer protection obligations.

89. BUSINESS LICENSING

B2B Partners must maintain licenses and authorizations required to conduct their business.

90. B2B CUSTOMER RELATIONSHIP

Where a B2B Partner resells a Travel Service to its customer, the B2B Partner may have its own contractual relationship with that customer.

The Platform is not responsible for separate commitments made by the B2B Partner beyond the Booking terms accepted through the Platform.

91. B2B REPRESENTATIONS

B2B Partners must not make false or unauthorized representations concerning:

  • the Platform;

  • Travel Providers;

  • Travel Services;

  • pricing;

  • refunds;

  • service availability; or

  • contractual obligations.

92. B2B CONFIDENTIALITY

Commercial information identified as confidential must not be disclosed to unauthorized third parties.

Confidential information may include:

  • net rates;

  • commissions;

  • contract terms;

  • credit limits;

  • API documentation;

  • credentials;

  • pricing formulas;

  • supplier information; and

  • commercial strategies.

93. B2B SUSPENSION

B2B access may be suspended where there is:

  • payment default;

  • fraud;

  • security risk;

  • material breach;

  • unauthorized distribution;

  • rate abuse;

  • misuse of supplier inventory; or

  • unlawful activity.

94. B2B TERMINATION

B2B access may be terminated according to these Terms or a separate commercial agreement.

Termination does not affect:

  • outstanding payments;

  • confirmed Bookings;

  • accrued obligations;

  • confidentiality duties; or

  • provisions intended to survive termination.

95. SEPARATE B2B AGREEMENTS

A B2B Partner may enter into a separate agreement with the Platform.

Such an agreement may include terms relating to:

  • pricing;

  • commissions;

  • markups;

  • credit;

  • settlement;

  • APIs;

  • white-label services;

  • service levels;

  • confidentiality;

  • distribution rights;

  • data processing;

  • support;

  • liability;

  • territory;

  • exclusivity; and

  • termination.

Where such an agreement conflicts with these general Terms, the specific B2B agreement will prevail regarding that B2B relationship.

96. BUSINESS-TO-CONSUMER RIGHTS

Where the Platform is used directly by an individual consumer, applicable consumer protection laws remain unaffected.

97. BUSINESS-TO-BUSINESS RIGHTS

Where a user contracts in a business or professional capacity, certain consumer protections may not apply.

Mandatory legal protections remain unaffected.

98. HEALTH AND SAFETY

Travelers are responsible for evaluating whether a Travel Service is suitable for them.

Travel Providers remain responsible for applicable operational health and safety requirements.

99. ACCESSIBILITY

Travelers requiring accessibility services should inform the relevant party before travel.

Accessibility requests are not guaranteed unless confirmed.

100. SUSPENSION OF PLATFORM ACCESS

We may suspend access where reasonably necessary for:

  • security;

  • fraud prevention;

  • legal compliance;

  • technical protection;

  • payment default; or

  • material breach.

101. TERMINATION

We may terminate Platform access where a User materially violates these Terms.

Termination does not automatically cancel obligations relating to existing confirmed Bookings.

102. INDEMNIFICATION

To the extent permitted by applicable law, Users and B2B Partners agree to indemnify the Platform operator against third-party claims arising from:

  • unlawful Platform use;

  • fraud;

  • material breach;

  • unauthorized resale;

  • infringement of rights; or

  • misrepresentation.

103. DISCLAIMER

The Platform is provided on an "as available" basis.

We do not guarantee:

  • uninterrupted operation;

  • continuous inventory;

  • error-free supplier information;

  • uninterrupted supplier connectivity; or

  • that every Travel Service will meet subjective expectations.

Mandatory legal protections remain unaffected.

104. GOVERNING LAW

These Terms are governed by the laws applicable to the Platform operator, subject to mandatory laws and consumer protections that cannot legally be excluded.

105. DISPUTE RESOLUTION

Users are encouraged to contact customer support before initiating formal proceedings.

Unresolved disputes may be submitted to competent courts or other legally recognized dispute-resolution mechanisms.

106. CHANGES TO THESE TERMS

We may update these Terms to reflect changes in:

  • law;

  • regulation;

  • Platform functionality;

  • supplier relationships;

  • technology;

  • payment services; or

  • business practices.

Updated Terms will be published with a revised Last Updated date.

107. SEVERABILITY

If any provision is held invalid or unenforceable, the remaining provisions remain effective.

108. NO WAIVER

Failure to enforce a provision does not waive the right to enforce it later.

109. ASSIGNMENT

Users may not transfer their rights under these Terms without authorization where permitted by law.

We may transfer our rights and obligations as part of:

  • restructuring;

  • merger;

  • acquisition;

  • asset sale; or

  • corporate reorganization.

110. ENTIRE AGREEMENT

These Terms, together with applicable:

  • Booking Confirmations;

  • Supplier Rules;

  • Privacy Policy;

  • payment terms;

  • B2B agreements;

  • API terms;

  • white-label agreements; and

  • additional conditions presented during Booking

form the applicable agreement relating to Platform use.

111. LANGUAGE

These Terms may be translated into multiple languages.

Where permitted by applicable law, the English version may be designated as the controlling version if translations differ.

112. CONTACT

Questions, complaints, cancellation requests, technical support requests, or other inquiries should be submitted through the contact channels made available on the Platform.

For Booking-related inquiries, Users should provide the relevant Booking reference.

For B2B inquiries, the applicable account, agency, partner, or Booking reference should be provided.

113. FINAL PROVISIONS

By accessing or using the Platform, making a Booking, registering a B2B account, accessing an API, using a white-label service, or otherwise using Platform services, you acknowledge that you have read, understood, and agreed to these Terms.

Travel Services are generally supplied by independent Vendors, Suppliers, and Partners and may be subject to separate Supplier Rules.

Nothing in these Terms limits rights or protections that cannot legally be excluded under applicable law.

Last Updated: September 4, 2026

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